Replacement: We offer replacement of any defective or non operational item purchased. We will email you a UPS 2 day shipping label to return the item. When we receive the item we will UPS 2 day a new item back to you. Please make sure you follow the packaging guidelines below.
Return for Refund: Receive a refund of the total sale price minus the shipping costs and a 20% restocking fee. This policy is firm. Spy Cameras are not eligible for refunds, only in-store credits are offered. Please do not purchase from this site if you do not accept the refund limitations.
After 45 days from the date of purchase:
After the 45 days from the purchase date the Extended Warranty policies and procedures apply. No refunds will be issued after this date.
Extended Warranties:
Extended warranties start 45 days after the date of purchase. Any item which is defective or non-operational can be sent back for repair or replacement. The shipping cost to us is the customers responsibility. It is the customers responsibility to make sure the item is properly packaged for shipping and is received by us undamaged. We will not warranty items which have been damaged during shipping. Because of this we highly recommend the customer purchase insurance with the shipping company. We will repair or replace the item and ship the item back to you at our expense UPS 3 day delivery. Please allow 2-4 working days for repairs plus shipping time.
Advanced Replacements:
During the first 45 days from the purchase date, if you cannot wait for an item to be replaced or repaired, we offer the option to purchase a new item and have it shipped directly to you. Once we have received the old item back we will issue a full refund including shipping for the item. Please note, to receive a full refund the item must be received in the packaging it was shipped in and must include all supporting manuals, document and parts. Partial returns will be charged a 20% restocking fee. It is the customers responsibility to make sure the item is returned complete. It is also the customers responsibility to properly package the item and return the item undamaged, therefore we highly recommend insuring the item for shipping. The customer will be charged for damaged equipment.
Spy Camera Rental Program:
Items rented through this program are pre-tested and guaranteed functional; if an item arrives that is not working properly, it will be replaced with another unit immediately and the 30-day rental period pushed back to the arrival date of the replacement. All items are fully supported by our technical agents. If you require assistance setting up any item you purchase you can contact our support line for step-by-step walk through instructions. We do not offer any cash refunds for the rental items.
Limitations and Customer Responsibilities:
RMA Numbers: It is the customers responsibility to clearly list the RMA (Return Material Authorization) number on the outside of the shipping container. This number is provided when you receive an email with your return instructions. Packages that arrive without an RMA must be sent back to the customer because we have no way of tracking its repair or return.
Shipping costs: The customer is responsible for all shipping costs to us after 45 days of purchase.
Damaged items during return shipping: It is the customers responsibility to make sure the items are returned complete. It is also the customers responsibility to properly package the items and return the items undamaged, therefore we highly recommend insuring the items for shipping with the shipping company. The customer will be charged for damaged equipment.
Modified Equipment: If equipment is clearly abused or modified by the customer it will not be covered under standard warranty policies and the customer will be charged for any services provided or equipment replaced.